1.1. Information you give Wizebank
If you open an account or use the Wizebank Services, either directly or through a merchantpartner or a third-party platform, we may collect the following types of information:
(i) Personal information - your name, date of birth,Social Security number, address, phone, email, third-party application IDs, and other similar information.
(ii) Financial information - bank account online login information, bank account numbers, bank account details including transaction history, routing numbers and/or debit card numbers and credit card numbers that you link to your Wizebank account or you give us when you use the Services. Before permitting you to use the Services, we may require you to provide certain information, including but not limited to your date of birth, social security number. We may use this information or other information you provideto verify your identity.
1.2. Information Wizebank learns from your use
When you visit the Wizebank website or use the Services, we may collect information sent to us by your computer, mobile phone or any other device. This information may include your IP address, device information including but not limited to identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site, the pages you accessed on our website, and any other available information. We may also collect information about your use and interaction with our website, application or the Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of the Services. When you use the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your purchases, content you viewed, event information, click stream information, and cookies that may uniquely identify your browser or your account. We may also collect information about you from any contact you have with any of our services or employees, such as, with our customer support team, in surveys, or through interactions with our affiliates.
1.3. Cookies and other tracking technologies
We use various technologies to collect and store information when you use the Services, and this may include sending one or more cookies or device identifiers. We also use these tracking technologies when you interact with the services we offer to our partners, such as advertising services or Wizebank features that may appear on other sites and in any othermanner that we deem necessary for our business purposes, such as:
(i) Site Operations: Enabling features that are necessary for providing you the Services on our site, such as identifying you as being signed in, tracking content views, remembering your preferences, andthe number of times you have been shown an advertisement.
(ii) Analytics: Allowing us to understand how our Services are being used, track site performance, andmake improvements.
(iii) Personalized advertising: Delivering tailored advertising based on your preferences or interests across services and devices, and measuring the effectiveness of advertisements.
You can learn more about ad-serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resettingthe advertiser ID on your Apple or Android device.
Please note that opting out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest- based advertising from other companies that do not participate inthese programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. Note that if you delete your cookies, you may also delete your opt-out preferences.
1.4. Information obtained from third parties
We may also obtain information about you from third parties such as credit bureaus and identity verification services. If you apply for a payment plan with Wizebank, we will obtain consumer reports from consumer reporting agencies related to you at the time of your collection and periodically throughout the term of your plan, as well as in connection with the use of any other services that we offer or that you may obtain from us (including financial management services and the Wizebank marketplace).
2.1. Safety policies.
Wizebank stores and processes your information maintaining physical, electronic and procedural safeguards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings, and we authorize access to personal information only for those employees or agents who require it to fulfill the responsibilities of their jobs.
3.1. To improve our service
Wizebank uses information to perform and improve our services, contact you, conduct research, and provide anonymous reporting for clients. For example, we may use information to provide customer service and support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services, reduce risk to all parties involved in our transactions, and verify the accuracy of information.
3.2. To serve relevant marketing to you
We may use information to deliver targeted marketing, service update notices, and promotional offers based on your communication preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising.
4.1. For our everyday business purposes
4.2. When required by law
We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity.
4.3. With our merchant partners to provide personalized offers
We may share your information with merchants you interact with using Wizebank for marketing, if you consent or as permitted by law. By creating a Wizebank account, you consent to Wizebank sharing your information with merchants you use the Wizebank Services with, for those merchants to market to you. We do this to help merchants personalize services and offers, so you can have a better experience. You're able to revoke your consent at any time by following the steps below. Ifyou choose to do so, we will stop sharing your information with merchants from that point onward, except as necessary to complete transactions you initiate. To revoke your consent to information sharing with merchants for marketing, you can do so by contacting us at [email protected].
If you no longer wish to receive notifications about our Services, you may change your notification preferences by emailing [email protected]. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. Wizebank reserves the right to close or limit access to your account should you opt out of the crucial notices that are required to perform the Wizebank Service. You are still responsible for any amounts due to Wizebank even if we close or limit access to your account.
5.2. SMS messaging
You can opt out of receiving SMS messages by emailing [email protected]. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. Again, Wizebank reserves the right to close or limit access to your account should you opt out of the crucial notices that are required to perform the Wizebank Service. You are still responsible for any amounts due to Wizebank even if we close or limit access to your account.
5.3. Access your information